This policy is part of the Terms of Service. Docdrift is sold by Un martes a las 10 am, S.A. de C.V., Calle Perseo 1304, Col. Concepción La Cruz, C.P. 72836, San Andrés Cholula, Puebla, Mexico. Questions about a charge: [email protected].
1. Plans and prices
- Plans, prices, limits and extra packs are on our pricing page. Prices are listed in US dollars and charged in Mexican pesos at a fixed equivalent. Stripe Checkout shows the price in your local currency, at Stripe's exchange rate, and lets you pay in Mexican pesos instead, before you pay.
- If tax applies to your purchase, Stripe Checkout shows it before you pay.
- Payments are processed by Stripe. We never see or store your full card number.
- Your bank may charge currency conversion or foreign transaction fees. They aren't set by us.
2. Renewal
Paid plans renew automatically each month or each year, depending on what you chose, until you cancel. We charge the payment method on file at the start of each period. Before you pay, we ask you to agree to these terms and to authorize the recurring charge. We email the Owner 10 days before each renewal with the amount we'll charge.
3. Free trials
- Team trial. The 14-day Team trial doesn't need a card. Your 14 days start when your first repository is ready. Each workspace and each Owner can use it once. We email you before it ends.
- If you don't add a payment method, your workspace moves to the Free plan when the trial ends. Nothing is charged and nothing is deleted.
- If you add a payment method, we charge the Team plan you chose when the trial ends, and it renews from then on. If your trial has less than 2 days left when you add it, we charge right away and your trial ends.
- You can end the trial at any time in Settings → Billing & usage.
- Solo features on Free. If you build alone on the Free plan, you can try some Solo features for 14 days from your first use. It never charges you.
4. Changing plans
- Upgrades take effect when the payment goes through. When you move from Solo to Team, or from monthly to yearly, we charge the prorated difference right away.
- Downgrades take effect at the end of the period you paid for. There's no refund for the rest of that period.
- If your workspace goes over the limits of a smaller plan, you have 7 days to choose which projects and repositories stay active. Nothing is deleted.
5. Cancellation
- Cancel anytime in Settings → Billing & usage, in one step. Cancellation takes effect right away: we won't charge you again. Your plan stays active until the end of the period you paid for, and then your workspace moves to the Free plan. You can resume your plan before that date.
- Deleting a workspace cancels its plan right away, with no refund.
6. Extra packs
- Extra packs are off unless the Owner of a paid workspace turns them on, and they always have a spending limit per period that the Owner sets.
- When a unit runs out and an analysis needs it, Docdrift buys a pack within your limit and charges it right away to your payment method. Every purchase is listed in Settings → Billing & usage and confirmed by email.
- Extra packs aren't refunded and expire at the end of the period you bought them in.
7. Failed payments
If a payment fails, you keep full access while Stripe retries it, and we email the Owner. Update your payment method in Settings → Billing & usage. If every retry fails, the subscription ends and your workspace moves to the Free plan. Nothing is deleted.
8. Refunds
- We don't refund partial periods, downgrades, unused units or extra packs.
- If we charged you by mistake, for example twice for the same thing, we refund the wrong charge.
- The rights in section 9 apply on top of this section.
9. Your rights as a consumer
If you buy as a consumer, the law of your country may give you rights that this policy can't take away.
- European Union and United Kingdom: 14-day right to withdraw. You can withdraw from a paid plan within 14 days of buying it, without giving a reason. Because the Service starts as soon as you pay, you ask us to start it during the withdrawal period. If you withdraw, we refund what you paid minus an amount in proportion to the days of service you received, or, for an extra pack, to the units you used. To withdraw from a plan, use Withdraw from contract here in Settings → Billing & usage, available during those 14 days when your billing address is in the European Union. Otherwise, or for an extra pack, email [email protected] from your account's email with the subject "Withdrawal" and the name of your workspace. We confirm by email right away and refund within 14 days, to the payment method you used.
- Mexico. You can revoke a purchase within 5 business days of making it, without any penalty, by emailing [email protected] with the subject "Revocation"; we refund it in full. You can contact us at [email protected], and the Procuraduría Federal del Consumidor (PROFECO) about any complaint.
10. Invoices and billing details
Stripe emails a receipt for every payment. Your invoices are in Settings → Billing & usage, where you can also update your billing address and tax ID.
11. Disputes
If something looks wrong on a charge, email [email protected] before you dispute it with your bank, so we can fix it faster.